Alexandra, I think you have an excellent business model because there are many women who want hair extensions and then there also many out there who "need" them. However you have ZERO quality control.
I was going to be one of your very best customers since I planned on ordering a new set of extensions every other month...that's $500 bimonthly. But what you just sent me was so blatantly defective and the only remedy offered was $30 off my next purchase. This was absurd. But in total honesty I am thrilled this happen.
I just found an ebay seller all the way from China who sells hair a lot better than yours and for only $35. I know, shocking. And this company has a money back/satisfaction guaranteed policy. That's the way you have customers for life.
You take women's hard earned money and then disrespect them by offering them a tiny fraction off a future order when it is your fault the hair is in poor condition &/or FALSELY ADVERTISED.
I just do not understand how the hair you sent me could have been sent when it was so clearly defective. What is obvious to me is that you don't have people in your business who care about the quality, only the quantity :(
Product or Service Mentioned: Glam Seamless Hair Extension.
Reason of review: Not as described.