Anonymous

Worst customer service EVER!!!

this company is quick to sign you up (pro acct) and gives profuse misleading information about their products. they carry three lines of tape ins, and only ONE is worth buying. They promise the lengths as 14,16,18,20 inches, and many colors BUT the GOOD ones, (REMY) only come in 20 inches, and are much too long for normal wearers. They tried to keep my 1500 investment, and sent a box of junk as my "kit" I sent it back, and was told NO REFUNDS. I had to report the fraud to my credit card and submit my tracking info, that their *** had been returned. . They tried to switch up after I signed and paid, and told me that they had "changed" the contents of the kit, due to high demand. Phones are not answered, and if you finally get someone, they appear to have good intentions, but no product knowledge. Anything to avoid a straight answer.
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Reason of review:
Poor customer service
Anonymous

Not true

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COMPLETLEY FALSE! Glam seamless hair Is the BEST! Ive tried so many only to find out how cheapy they are made and most are not 100 percent human hair as they claim. The only one who has the best hair And natural blended . Is glam seamless. Their hair is 100 percent real and its like your own. Plus their tape for tape in hair Does not come out until nearly 3 months . I love that because i brush it all the time wash my hair nearly every day . I excersize alot and still have my hair stay in. Ive been ordering hair from glamseam for a long while now and will continue. I do believe these woman who claim Glam seamless is no good , are paid by other companies because It does NOT fit with what ive experienced.
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theresa h Sby

Bad product and bad service

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They do not refund your money, only give credit. Then they returned the product to me after i had shipped it back to them so I could get the credit. really bad customer service. WARNING don't buy from them.
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Loss:
$200
Cons:
  • Customer service very bad
  • Did not refund my money
  • Product and customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Fed ex service

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I ordered some hair & it was to be fedexed the next day. They charged me $12 for signature + shipping. I never received the pkg and when I looked at the shipping date I found out it went out on the day I should have been receiving my order. I never got my hair, don’t know what happened, so my bank disputed the charge. Got my money back but tried to order halo hair 1 month later and was informed I cannot order from them any longer due to my dispute.
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Reason of review:
Problem with delivery
Kathryn B Obi
map-marker Casper, Wyoming

Terrible product and terrible customer service

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I wore my extensions for a week I bought the gray, platnum blonde and lilac, which also came pink not purple. Because my hair was platnium blonde I had to use a blonde care shampoo to keep my hair not brassy. Upon indirect contact with the shampoo my extensions turned purple! No hair should do that when I contacted customer service they dont care that it happened or about my complaints and have blocked me from all platforms. Your first red flag should be there are no negative reviews on their page they delete them all! These extensions are over processed thin garbage and so are all of the fake reviews. If you try to leave a review on their site it gets deleted and they block you on all platforms!
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Loss:
$705
Pros:
  • Previous tape-in products
Cons:
  • Junk they sent me when i re-ordered
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Kingman, Arizona

Bad customer service

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BAD CUSTOMER SERVICE. OFFER NO REFUNDS EVEN THOUGH IT IS THEIR FAULT. THEY PROMISED A 5-10 DAY DELIVERY WHICH I PAID, RECEIVED THE ITEM AFTER A MONTH. I EVEN RECEIVED TWO ITEMS OF AN ORIGINAL ORDER OF JUST ONE. MESSED UP!
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Lauren L Ofy

Poor customer service after product came undone

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Glam Seamless - Poor customer service after product came undone
Updated by user Jul 12, 2018

7/11/18 update: NEVER heard back from Glam Seamless. I see their post on social media and they literally delete all negative reviews.

Original review Jun 12, 2018
I reached out to the Glam Seamless team when one of my tape-in extensions became 'undone' after their first wash. There was no heat applied and they were professionally installed. Their response was to blame my stylist (see attached photo). They even asked for her name and number saying they would call her and advise her how to properly install the extensions (can't make this stuff up) . This was all via email. After asking for a refund, there was no follow-up. I would not recommend purchasing any products from this company. The customer service is horrible. Also - I attached a photo of their response. I'm no grammatical guru but I had to read their response twice just to make sense of it.
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Loss:
$140
Cons:
  • Customer service
  • How i was treated
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Guest

donna bella or bellami. These are very real complaints and I'm glad I saw them prior to ordering

Guest

Alyssa, I’m assuming you’re affiliated or wouldn’t take the time to rebuff a customer complaint (strange).That said - I NEVER hear back from glam seamless. Product aside, the customer service is horrible. I’ve never seen anything like it.

Guest

I wear the tape ins from them and my tape ins never come out...Truly must be your hairstylist.

Guest

That is their typical response. Its your stylist.

Right... I had the same problem and they said that I should have upgraded to their more expensive tape. Um shouldnt the tape that you sent me with the extensions work? Why should I need to upgrade to get them to stay in for more than one wash??

Awful service. They should be out of business by this point.

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Linda K Ssi

Item not as described/No replacement available/No refund?

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Glam Seamless - Item not as described/No replacement available/No refund?
Today I received my Glam Seamless order of 4 packs of invisible Tape-ins. I paid $503.97 for the 4 packs of hair which will cover only half of my head because they are extremely thin, and $11.99 for shipping. The colors are all marked 18A/60, but two of them are completely different colors!!! Upon requesting to return the hair extensions, I noticed they are charging me around $12 restocking fee for color inconsistency and mistake in quality check!! Unbelievable!! I went on their website to find replacement for these ridiculously thin and expensive extensions but wasn't able to because they are SOLD OUT of majority of the colors and lengths!! I have an appointment with my hair dresser this Saturday and no extensions to use - I cannot afford to purchase extensions directly from my hair dresser because this company does not give you your money back!! They don't refund AND they don't have replacements available in stock to do an exchange either.. are they going to take my money, sit on it and collect interest on my money while I'm waiting for them to one day restock the hair color/length that I need? This is by all means illegal!! I'm literally screwed out my of $500 plus dollars!! I can't believe they are able to do this to people! I am going to let everyone know how this company screwed me out of my hard earned money. I am also going to search for any attorney because it is illegal to hold on to someone's money when you don't have the merchandise to replace it with.
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Loss:
$527
Cons:
  • Nothing in stock
  • Return policy
  • Restocking fee
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

3 comments
Guest

Hello,What is your name? I will make sure we resolve this.

Guest

Glamseamles has a worst hair ever!! I just bought from other place , of course with money back guarantee https://www.etsy.com/people/3ek4bfyv?ref=hdr_user_menuLove this hair

Guest

Call 911 file a police report. Make a complain with the state and put this review on their yelp

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Hannah G Mbi
map-marker Vancouver, Washington

Horrible hair quality

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I have been doing hair for 8 years and installing extensions is one of my specialties. This hair quality goes to crap within 3 weeks when really the hair should be good for at least a year with spending $750.00!! The hair literally feels like Doll hair and starts dreading even if you use leave in conditioner or hair masks. I even did not use any sort of heat on them as well and still the condition of the hair is CRAP. The customer service wasn't even better you would think that if a person spends that much money on the hair and shipping that they would want to help the customer but instead they ignore your email and I got no response. DO NOT GET THIS HAIR!
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Loss:
$750
Reason of review:
Bad quality
2 comments
Renee B Nzg

Why isn't there a class action lawsuit in place against Glam Seamless?? I am so disgusted that they are taking advantage of people. They swear its real hair and I am with you - its like doll hair.

Guest
reply icon Replying to comment of Renee B Nzg

I agree. I took the garbage extensions to stylist, see said they are a mix of synthetic hair and horse hair

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Valerie H Spx
map-marker Grand Rapids, Michigan

Fraudulent

Ordered brushes over a month ago. Still have not received . 11 emails and no response from company. I just want my money back. Filed fraud alert with my credit card company
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Debbie Ptk
map-marker Branford, Connecticut

Tangled Horrible Mess

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Tangled mess -I've bought their Invisiwefts twice and the same thing happened both times. The first time they starting matting horribly after about 2 weeks. I use Pureology shampoo and conditioner which is a very high quality shampoo. I thought that maybe I got some bad extensions. I decided to try again with the same kind just s different color. Had my stylist install them. They were good for the first install. The second install is when they started tangling and matting so so bad. I had to have my stylist put layers/blending the hair since they are so thick they look unnatural unless your hair's perfect. I won't waste my money next time. I'll go back to those "other brands". I've used many types and brands of extensions for going on almost 4 years so I'm not inexperienced on the maintenance.
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Loss:
$400
Cons:
  • Horrible tangled mess
Reason of review:
Bad quality
1 comment
Renee B Nzg

Your experience is similar to mine. Second month they are a tangled mess.

I just pulled the hair out of my brush and I would swear it is not real hair. I have been wearing extensions for years and have never experienced this before. These are a lot more expensive than the ones I wore right before I switched to these. I am disgusted!

The time it is taking to remove the tangles and dry it then straighten it only adds to the insult of paying $700. GRRR

Gesel G

Submit your complaints to the Federal Trade Commision also!

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Glam Seamless - Submit your complaints to the Federal Trade Commision also!
Updated by user May 23, 2018

They refuse to refund my money. Even though the product tab is CLEARLY a factory defect, and I couldn't even SEE the tab until I opened the package.

They want ME to pay shipping to return these ONLY for an exchange.

I don't want an exchange. I want a REFUND grrr!

Original review Apr 23, 2018
This company sends the extensions in a sealed package, where you can not investigate what you got until you break the seal. If the item is wrong, which it OFTEN is, you can only return it for store credit. In order to return your item you have to pay a shipping fee AND a restocking fee to them, usually at high cost and taken out of your "store credit". So after you are out 50 dollars for a restocking fee, you can use your "credit" to get extensions that they may or may not send the right ones. I could not see the tabs of my Glam Strands i purchased untill I opened the package and looked. They were not as advertised on their website and videos. On the website and videos, the glam strands look like small Invisi tape ins, and are advertised as such. These "glam strands" have a thick tab, with sew lines and look like regular tape ins that have been cut.
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Loss:
$107
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Ayub Uko

After my issue is resolved with them, I will be filling a complaint with the FTC and BBB. I'm hoping to help other women. It's terrible what they are doing to people!

Guest

Thanks to all of you I will NOT be ordering from them !

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Featured
Jencarlos Jim

Glamseamless not so glam anymore!!! BAD Quality Hair now

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Glam Seamless - Glamseamless not so glam anymore!!! BAD Quality Hair now
Glam Seamless - Glamseamless not so glam anymore!!! BAD Quality Hair now - Image 2
Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some money and do it themselves BUT I myself am a LICENSED STYLIST for almost 15Years and have been using and installing your extensions for almost 2 years. Quick background, like I said I have been licensed for almost 15 years and have been a certified extension installer by 3 different brands and then came across your company. At the beginning your hair quality WAS great. It WAS beautiful and it WAS pretty much hassle free....BUT now that you have "expanded" (so I was told by your employees) and the hair is ABSOLUTELY HORRIBLE now. I had my last THREE orders have matted tangled fried looking disasters your company calls quality hair. And when I brought it to your attention I actually had your VP Chloe tell me that maybe your company and I are not a good fit anymore....OH I'm sorry that when I or my clients spend upwards of $600 on hair we want it to be RIGHT!!! So because of that I guess I should take my business elsewhere. I sure hope others come across this and know that when they say that with all the salons and stylists that use your hair there are zero complaints THAT IS ABSOLUTELY UNTRUE !!!!! I have complained myself and I know of other stylist who also have....So please beware!!! When there are this many negatives, there's got to be a reason.....Just wish I actually came across this sooner....Good luck if you have any issues with them. Oh and these are just a couple photos to show what the hair does on its own.....Have plenty more but figured these were good enough
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Loss:
$850
Cons:
  • Customer service
  • Current quality
Reason of review:
Bad quality
24 comments
Guest

Fraud they’re extensions are not real human hair

Guest

Thank you for informing the public.

Guest

No, you don't need to be a stylist to wear halo hair. It's the HAIR that is horrid quality not all human hair definitely not remy, what a joke and a rip-off!

Guest

My extensions are doing this as well in the upper mid back portion. I have to constantly detangle my hair all.day.

Wendelin Anj

I was actually going to invest in Glam Seamless hair but after reading all these terrible reviews, forget it! I have a lot of friends that were going to convert over based on my experience.

Guess it's off to find something better! Thanks for the HONESTY!!! It's sad, really, because providing a good quality tape-in would be amazing.

Selling a load of crap will only have them out of business in no time. Better save some of that money you're making, #scamseamless you'll be needing it!

Guest

Thankyou! I was going to purchase there clip ins because I have super fine hair and they have seamless in 24" but no way I'm so glad I found these reviews!

Guest

Awful hair. I put my hair 8 weeks ago and already look friend and tanggled . Never again.

Guest

Just FYI, I had the same experience where they claimed they would call or email (they have my order # so they had the contact information ) and they never called. I personally think that level of dishonestly is reprehensible.

Guest

Same thing happened to me. Hair is all tangled and matted. Looks awful!

Jencarlos Jim
reply icon Replying to comment of Guest-1344037

Ya and I'm sure they made it seem like your fault! I know they did with me. But there are other companies that have great quality hair.

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Anonymous
map-marker Houston, Texas

Consumer

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I just want to tell every woman to stop and run! This company isn't honerable. After ordering extensions that never came I was told "not our problem". I called USPS that stated they printed a mailing label but they had never sent any product out. So of course USPS says they can't even track it because they are being deceitful and you can't just not scan a package and mail it and pray it gets anywhere. After reading several reviews about others having the same issue I'm so mad I didn't take the time to see how reputable this company actually was.
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1 comment
Guest

I had this same exact problem. This company is fraudulent!!

Iasia Use

$400 down the drain!

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Glam Seamless - $400 down the drain!
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Ladies! how would you like to spend $400 for this lovely hair? This is the color beach blonde. I mean obviously, you can tell from the picture on their website and just how similar these look (insert sarcasm here) This is how it looks after three weeks.I know what you’re thinking. I must use a lot of heat damaging products and really strain my hair right? Nope. It gets washed every 2 to 3 days and I use high-quality sulfate free shampoo use and heat protectant. Three WEEKS!! No amount of conditioner can help this problem. I will admit, for the first week and a half, it was lovely. However it did come to a point when I need to wash it and that’s how we arrived at this problem. In addition to shedding, snarling, frizzing and A host of other problems, it looks awful!! I’m sure the next thought that you that you have would be that the company Would surely make this right? Oh no no no. This is glam seamless. They could care less about customer service. Once it has left their warehouse, it is your problem. They don’t return phone calls or emails. I am just appalled by how a company could send this to a customer and have thus “product” look this way and do nothing about it. My licensed hairstylist who has been doing extensions for years said that she just over the past months I stop doing business with them because of their lack of customer service and sub par product . Be warned !!!
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Loss:
$400
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Thao Kxe

First of all you’re washing them way too much. You don’t need to wash them every 2 days.

Guest

Had the same exact issue...will never purchase from them again!

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