DeenaLee F

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Verified Reviewer

Product fail, customer service fail

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Glam Seamless - Product fail, customer service fail
Glam Seamless - Product fail, customer service fail
Glam Seamless - Product fail, customer service fail
I have used and reused other brands tape in extensions many many times. I received Glam Seamless as a gift for Christmas. I had the others removed after 8months of use and reuse and had Glams professionally applied 3 weeks ago. The 1st 2 weeks were finethen Glam Seamless began to tangle. I always sleep on satin pillowcases and apply extension specific hair care products. Id brush my hair more often, applied professional product to detangle, hydrate etc. whats the point of curling my hair to have to continually brush out the mats resorting to keeping it in a ponytail to avoid more tangleswhy bother having extensions I called customer service. Spoke to Amanda. At first she said its probably the water (same water Ive used on other extensions that did not clump and tangle) then she said their hair is very delicate and they use a lot of chemicals on them(hhmmmm). Then she said theyd have to run a full investigation and though I received them as a gift and have them in my hair, they could not deal with me as I was not the person purchasing them. Meaning my son, who knows nothing about hair other than the 2 inches or so on his own head, would have to correspond with them directly because he was the one who paid for them. He would have to disrupt his business day and deal with them as I could not! This is preposterous! After getting the order number via a quick text to him while on the phone with Amanda, Amanda tells me, though they were purchased on Dec 15th and received on Christmas and not applied until Feb 1 (23 days ago) theyre out of warranty! Doesn't matter when the gift was received or when applied all that mattered was the date of the order. Needless to sayGlam Seemless customer service is awful and their policies are worse. Their product is the absolute worst. Just because its expensive does not mean theyre good or worth financial lossor aggravation! Ill go back to the less expensive product and enjoy tangle free hairbeauty does not have to hurt your head or your purse. After this experience with this product and this company, I would never recommend their product to anyone. Seamless??? Doubtful!
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Loss:
$500
Pros:
  • Tape is good colors are a good match
Cons:
  • Matty and clumpy

Preferred solution: Full refund

User's recommendation: No! dont do it…go elsewhere!

Marlee L Ghm

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Verified Reviewer

Matted and tangled

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Glam Seamless - Matted and tangled
Glam Seamless - Matted and tangled
Glam Seamless - Matted and tangled
After 1 wash, my hair is always tangled and matted. I have worn hair extensions for 7 years so i know this isnt normal. I decided to give glam seamless a chance with their products because they guaranteed their products. After reaching out to tell them and show them pictures, they said its my fault because i used olaplex shampoo and conditionr and so they wont do anything about it. Completely disappointed! Dont waste your money!
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Loss:
$500
Pros:
  • Cheap
Cons:
  • Bad quality

Preferred solution: Full refund

User's recommendation: Scottie and Ashton

Sherice K

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Verified Reviewer

Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund

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Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
Glam Seamless - Disgusting. Directly lied to me & sent HORRIBLE product that they refuse to refund
I ordered a product that was considered "Beach waves". Later I ordered another version of the same product and received an overprocessed 3/4" tight curly mess. They refuse to refund! First they emailed me crap about the products being "Wavy" vs. "Beach waves" and refused to refund. After yelling at them and sending more pictures of the overprocessed crap they call hair, they offered to give me 1/2 the cost I spent in "credit". Then I took screenshots of the product pictures and description calling it "Beach waves". Even though they previously said it was NOT Beach waves and so that was why they wouldn't refund. I had to describe what "wavy" vs. "Curly" meant in the hair world. And lastly had to complain about their quality of product that they send out. Then they responded with zero apology about directly lying to me and offered a "one-time" replacement IF I returned the hair that I almost threw in the garbage. NEVER TRUST THEM!!!
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Loss:
$339
Cons:
  • Misleading
  • Inaccurate product description
  • Not trustworthy

Preferred solution: Full refund, apology for LYING, and for the world to know how horrible they are.

User's recommendation: They directly lied to me, and refuse to refund OVERPROCESSED hair

Klaudia Seternus

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Verified Buyer
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Verified Reviewer

Terrible quality hair

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Glam Seamless - Terrible quality hair
Glam Seamless - Terrible quality hair
Glam Seamless - Terrible quality hair
Hair is dry and breaking off only three weeks post installation. I contacted the company and they did not help then refused my calls and e-mails.
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Loss:
$771

Preferred solution: Full refund

User's recommendation: But bombay hair

Cybil Imd
map-marker Danbury, Connecticut

Refund

I purchased something and the package never came to my home now Im still trying to find my items they blame fedex and fedex dont know anything so what do I suppose to do ??
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Rita M Gia

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Verified Reviewer

I want to inform others and make a better choice

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I've been wearing tape in extensions for some time and I fell for glam seamless celebrities approved advertisements. So I purchased a couple packs. First off, hair is way thinner and weighs less than other brands. Meaning, its less hair in a pack of 10 sandwiches. After 3 months (washing hair every 4-5 days, moisturizing and using minimal heat) this hair shed and thinned out so bad!! I had to get better quality hair from a different company. Huge difference. Properly taking care of your extensions, you can wear it up to a year. This hair is total garbage. Don't bother.
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Pros:
  • Looks good in a box and first few months
Cons:
  • Horrible tangled mess
  • Hair quality
  • Quality of hair

User's recommendation: Don’t bother. Save money and invest in bellami or other brand

2 comments
Guest

Thank you

Guest

You're a complete mess, with a cheap weave

View more comments (1)
Lisa D Bva

Refund

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You were supposed to issue me a refund per our conversation and clip ins were returned weeks ago to you.
View full review
Loss:
$225
Pros:
  • First order they sent me
Cons:
  • Junk they sent me when i re-ordered
  • Hair quality
  • Restocking fee

Preferred solution: Full refund

User's recommendation: Do not buy from them

Tiffany H Ifp

Not of good quality TERRRIBLE

I purchased 1100 dollars in hair from glam seamless only to be completely let down by the quality. I have been using extensions for years and I have had every type of extension but I have stayed with Remi or hot heads hair and never had ANY of the issues I have experienced with Glam seamless. I was suggested to purchase them by a hair stylist near a new location I moved. After wearing them a few weeks and washing them maybe 2-3 times they were unmanageable. If I even attempted to wear them down they tangled up in such a mess it was impossible and embarrassing! They cannot hold curl it just falls out 10min after you curl it all. It looked like I had never brushed my hair in my life. Not only that they constantly shed. Not talking a little shedding like a ton anytime I brushed my hair it was unbelievable. I thought maybe I got a bad batch of hair so like an idiot I purchased another set for 600 more dollars in a shorter length. This batch of hair was even worse! There is no way that this is real hair it looks and feels like the hair you would get on a Barbie doll which is synthetic. They have to be mixing real and fake hair together. This is not acceptable! My hard earned money is down the drain ... literally.
View full review
Loss:
$1100
Pros:
  • Selection
Cons:
  • Exchange policy
  • Product and customer service
  • Did not refund my money

Preferred solution: Let the company propose a solution

User's recommendation: Do Not Buy!

stephanie l Dbw

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Verified Reviewer

The hair is in Unacceptable condition.

Glam Seamless - The hair is in Unacceptable condition.
The customer had three packs of wavy hair in for one day and one night. The hair was coming out in clumps and have pictures to prove. The hair is crispy and frizzy and very thin and the ends, and also slipped out in one night.
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Pros:
  • Website
Cons:
  • Sale items bad quality
  • Bad hair quality

Preferred solution: Full refund

Karen T Muo

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Verified Reviewer

Extensions fell out

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I had bought the wavy extensions all came out in 4 weeks and the wave was gone after the first wash. I live in Australia and is the second lot of taped I have bought from America. The other extensions I had bought from EDEN hair extensions. These Companies have got to take responsibility for the extensions that are selling are NO good. They are blaming the customer for how they were put in and that they were not taking care of them. I had my taped extensions put in buy a Professional Hairdresser and I look after them. I have wearing extensions for 10 years and know how to take of them. Please pay attention ladies to wot I have written.
View full review
Loss:
$202

Preferred solution: Price reduction

User's recommendation: Dont buy from Glam or Eden

Sara J Lit

Don’t buy from this company!!

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Horrible company. They have awful customer service! You cannot see the product when it arrives because its in a solid box...no window. And you cannot open it. If you do you cannot return it. If you do return it they charge you a restocking fee which they dont tell you. Bad company!!!
View full review
Loss:
$32

Preferred solution: Full refund

User's recommendation: Find a different company

Karen T Muo

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Verified Reviewer

After 4 washes they came out

I have all ready wrote my review and I can say that if I lived in the US where the extensions come from I would be going there with the extensions and showing them wot has happen,but I live in Australia.
View full review
Loss:
$202

Preferred solution: Full refund

User's recommendation: Dont buy them

Ana B Znq

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Verified Reviewer

Really bad quality

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Glam Seamless - Really bad quality
Glam Seamless - Really bad quality
Glam Seamless - Really bad quality
Glam Seamless - Really bad quality
I contacted Glam Seamless right away. The hair I received is not straight once it is wet, very curly and frizzy of which you don't know until after installed. Very misleading to process the fair to look silky and straight for packaging, knowing it is not. Also, it sheds like a dog in July....horribly. Handfuls. I reached out to customer service and quality control dept. Supplied photos too. I was essentially told too bad, until I said I'll just make a YouTube review so others don't lose hundreds of dollars and then I was told I can uninstall the hair, send it to them, and they will decide if it is defective and let me know.....really? Are you kidding me??? I had to pay first and trust the company they would ship a quality product, and you want to question my integrity? Wow. The right thing is send replacement hair. I'm happy to ship this garbage hair back. That is what a reputable company does!
View full review
Loss:
$234
Pros:
  • Website
Cons:
  • Bad hair quality
  • Hair quality

Preferred solution: Deliver product or service ordered

User's recommendation: NO...DO NOT CHANCE IT.

6 comments
Guest

Thank you Aba, it's reviews like yours who have actually worn the hair & washed it, rather than review as soon as they get the hair which ALWAYS looks good in the box. So thank you for this.

I was going to buy their hair until I came on this site. You saved me $300

Guest
reply icon Replying to comment of Guest-1978154

Ana B. Not Aba

Guest
reply icon Replying to comment of Guest-1978154

No problem! Hands dien Bellami hair is the best.

I've tried just about every brand now and omg its so nice.

A little pricey but worth every penny!!! I debated so long buying brands like glam and should have just sucked it up and bought bellami to begin with.

Anayiah Vfd

Mine is also extremely curly once went. I spend two hours drying it!

Guest
reply icon Replying to comment of Anayiah Vfd

I went to Bellami hair website OMG what a difference. Quality is amazing!!!!

Glam seamless is garbage hair.

They never contacted to fix and just stuck me with the hair and cost. Didn't even offer to exchange out.

Guest
reply icon Replying to comment of Anayiah Vfd

Go to bellami hair online. Its gorgeous quality.

A little more cost but spoon worth it. Glam seamless is junk hair. So is zala.

Just overpriced *** quality that sheds, isn't all real hair and rat nests in a week. Bellamy hair is amazing.

View more comments (5)
Courtney T Pds

Poor quality

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The hair is soft and manageable when it arrives. After 1-2 washes, it is matted and tangled. Extreme shedding as well.
View full review
Cons:
  • Bad hair quality

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

MAD AF C

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Verified Reviewer

Disgusting product - HORSE HAIR

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I had a severe allergic reaction to the most recent batch of hair from glam seamless. Ive spent thousands of dollars on their hair only to have matted wads of hair that has damaged my real hair. My allergist confirmed that this is HORSE hair hence the reason for my reaction. Disgusting, Glam Seamless. I emailed you and you sent some generic response refusing to refund me and advising you do not offer refunds after the fact, despite the fact that you are marketing a product that is NOT what you disclose. Breach of contract. Next, you will hear from my attorney and Ill pursue far more than the one time refund I was originally seeking.
View full review
Loss:
$600
Cons:
  • Sale items bad quality
  • Restocking fee
  • Hair quality

Preferred solution: Full refund

User's recommendation: DO NOT BUY this HORSE HAIR!!!

1 comment
Guest

You are so correct. Same experience.

My stylist said same thing. Its why is get wavy when wet and rat nests up because of chemicals they use to color and treat to make look like human hair.

Ariane P

ANYONE but Glam Seamless

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ANYONE but Glam Seamless
ANYONE but Glam Seamless
Not only has the quality changed for sure over the years, they also seem to not care about their customers at all. My hair is a different color now and I reached out through email, Instagram, and text as the site say you can also do for a color match. It’s been over a week and a half and I have not received any response. On Instagram is shows that they read my message. I even sent another one to follow up and they ignored it. If they can’t even reply to a simple color match request how difficult would it be to make a return or exchange if you have an issue with your hair? I’m absolutely disgusted by them. Just for comparison I reached out to Zala, Bellami, and Donna Bella for a color match and received a response within an hour for all three. Glam seamless is not only lacking quality when it comes to their hair but also their customer service! Save your time and go elsewhere.
View full review
Cons:
  • How i was treated
  • Customer service
Reason of review:
Not as described/ advertised

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