Glam Seamless - Product fail, customer service fail

I have used and reused other brands tape in extensions many many times. I received Glam Seamless as a gift for Christmas.

I had the others removed after 8months of use and reuse and had Glams professionally applied 3 weeks ago. The 1st 2 weeks were finethen Glam Seamless began to tangle. I always sleep on satin pillowcases and apply extension specific hair care products. Id brush my hair more often, applied professional product to detangle, hydrate etc.

whats the point of curling my hair to have to continually brush out the mats resorting to keeping it in a ponytail to avoid more tangleswhy bother having extensions

I called customer service. Spoke to Amanda. At first she said its probably the water (same water Ive used on other extensions that did not clump and tangle) then she said their hair is very delicate and they use a lot of chemicals on them(hhmmmm). Then she said theyd have to run a full investigation and though I received them as a gift and have them in my hair, they could not deal with me as I was not the person purchasing them.

Meaning my son, who knows nothing about hair other than the 2 inches or so on his own head, would have to correspond with them directly because he was the one who paid for them. He would have to disrupt his business day and deal with them as I could not! This is preposterous!

After getting the order number via a quick text to him while on the phone with Amanda, Amanda tells me, though they were purchased on Dec 15th and received on Christmas and not applied until Feb 1 (23 days ago) theyre out of warranty! Doesn't matter when the gift was received or when applied all that mattered was the date of the order.

Needless to sayGlam Seemless customer service is awful and their policies are worse. Their product is the absolute worst. Just because its expensive does not mean theyre good or worth financial lossor aggravation!

Ill go back to the less expensive product and enjoy tangle free hairbeauty does not have to hurt your head or your purse. After this experience with this product and this company, I would never recommend their product to anyone.

Seamless??? Doubtful!