I spent $400 on hair extensions with this company. The largest two problems that they have is that the hair sheds more than normal extensions ( so basically I am paying for a lot of hair that is falling out) and the tape is AWFUL.
My stylist has been doing extension for years, so I know they were properly applied and I had 16 fall out in the first two weeks! 16! I went back, had them reapplied and have had another 8 fall out. When contacting the company, they suggest that you upgrade to their better tape (uh why should that be needed, shouldnt the tape they come with work?) My worst experience to date was buying their Glam Seamless hair mask.
It is only $20 but just a note that I had to spent $20 on a better quality tape, $20 on a hair mask, I spent another $20 on their conditioner, and this stuff adds up! The hair mask was awful. Either it was defective or old. Either way, Good luck getting any customer service from these people!
When I told them I wanted to return it, they said that they would charge me a $12.95 fee to return a $20 product. Maybe I wasnt clear when I contacted your company - I wouldnt be returning it if it worked. The service rep just shut down the dialogue stating that their website says that all sales are final??!! What kind of service is this?
They then had the nerve to tell me I should rewash my hair with the mask , take pictures, and email them in? Are you kidding me??!! It is a $20 hair mask - I spent over $500 to date with your company. Provide some service!!!!!!!
I would never use this company again. They clearly dont care about their customers and seem to think they are the only hair extension company game in town.
Product or Service Mentioned: Glam Seamless Hair Extension.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I liked: Selection.
I didn't like: Product and customer service, Exchange policy, How i was treated, Extensions.