Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

In March, I ordered $400 worth of tape in extensions based on this companies Images/Videos of their product. I received the first order and was completely dissatisfied as it was not even a close representation of the product online.

I sent it back and had a conversation with a representative who asked me to email her pictures of my hair so she could guide me on what to order. I then put out $400 more and order what she recommended. The second shipment comes and still no match. I take it to my hair stylist to see what she can do to try to match my hair to the extensions so I don't have to once again return and re order.

She tones and colors my hair which cost me $190.00 and still it wouldn't match the extension because the extensions were such and odd tone, almost blush. I email glam seamless and explain to them in detail my frustration and how their images are not an accurate representation. They agree to send me a return label but fail to mention that they will not be returning my money. Weeks go by and I receive nothing.

I email and call glam seamless and they inform me that due to their company policy they will not be refunding me and that I should have asked for a "color match." even though I completed a color match with their representative prior to the second order. All I want is a refund after two attempts at ordering with them and now $1000 of my money out in hair. They refuse to refund me and keep recommending I re order.

I don't want to order. I just want a refund :(

Product or Service Mentioned: Glam Seamless Hair Extension.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

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A class action lawsuit needs to happen. This is going way too far :( That's a lot of money they took from you!


Gesel I 100% agree with you.