Update by user Apr 15, 2015
Here's a little update to my review! So since I posted my review the owner got in contact with me and helped work everything out!
She was super helpful and nice! Like I've said before a lot of people have had a good experience with this company and after talking to the owner I do believe that this is a good company. As a small shop owner I know that not every single transaction will be perfect but it's how you deal with the problems that matters.
I feel that ultimately I got help and really appreciate that the owner cares about their company so much. Based on all the positive reviews out there for this company I'm sure my experience was a pretty rare one and I believe this is a good company.
Original review posted by user Mar 02, 2015
I'm writing this review to save others from my experience. Let me start by saying I don't think this company is all bad and I picked this brand because I read a few positive reviews.
All these positive reviews now leave me frustrated though because I had such a horrible experience and I don't understand how anyone could have a positive one. Okay so when I first got the extensions I thought they were good, they felt soft and they were shiny and instead of the 18" I ordered they accidentally sent me 22" so that seemed cool. I have to say they are EXTREMELY thin. I ended up buying another pack and was accidentally sent the same length again and was pleased.
I had to wait a week to get them applied so I kept them in a safe spot and in good condition. When the day came to apply the tape in extensions I noticed even before they were on my head they seemed to tangle very easily but I trusted everything would be fine. I was so wrong. Two packs of their hair( which is very expensive) looked horrible.
To even make the hair look okay I would have had to buy two more packs and i'm not made of money. It took a lot of styling to make the hair look acceptable and I figured i'd try it for a few days before calling my stylist and having her remove them. I took extra care of them, you are supposed to use special hair care products and a special brush so keep that in mind, luckily I already had the special care products. The short time that I had these extensions in I found that they got tangled very easily and hair just kept falling out, it was really just cringe worthy so I took them out with coconut oil myself.
I figured having short healthy hair was better than having extensions that just did not want to work with me. Now for the worst part of this experience, the customer service. Sure, when I was asking questions before I got them applied they were kind and helpful but when I had a problem they were quick to play the blame game. They made me feel like it was all my fault, they implied I didn't take care of them and insisted they would not give me a refund.
I'l' admit that I got pretty upset. After spending over $200 on such a bad experience who wouldn't? It just felt like everything I said to them was ignored and like they didn't view me as a customer anymore. After emailing them back and forth for what seems like forever they finally broke their no refund policy and will now *MAYBE* give me a refund if I spend even more money to send the hair back to them so they can examine it .
They ignored my email, so I emailed them again and they replied by saying they need to examine the hair. I ask AGAIN how exactly is the hair tested and I was ignored for about a week so I sent another email asking to know exactly how the hair is tested and no reply still. It seems really odd to me that they won't tell me how the hair is tested. Again, this company must not be all bad because there are positive reviews.
I'm posting this so people know that they need to be careful with this company because they say they will help you but from my experience that isn't true. It's been exhausting, it's been upsetting losing all my money I invested in this, and I would never recommend this company(unless maybe you have very thin, straight, healthy hair already.) This company may not be all bad but since there is such a bad possible outcome i'd recommend just going with another company to be safe. While looking for negative reviews to see if anyone shared my experience I noticed that the company comments on every negative comment made about them to try and deny it and that seems pretty weird to me, the way you deal with problems isn't to just deny them. On the bright side I went to sally's and got real hair extensions on sale for about $50 and they're 3x thicker than two packs of glam seamless and they've worked amazing so if you need a cheaper alternative I highly recommend those!
I wish my experience was as good as some others but I guess you win some you lose some.
I'll keep everyone updated in case I finally get a refund! Oh by the way I spent about $247 total on two packs and it's barely any hair at all.
Product or Service Mentioned: Glam Seamless Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $248.
Preferred solution: Full refund.