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Terrible customer service and quality

I've been purchasing Glam Seamless Hair Extensions for a couple of years. The hair was always very good quality until the last two batches I got. The first of the two, was terrible. The worst quality, crappiest hair I've ever received. It "crawled up" on itself, if that makes sense. I'd brush it out and then five minutes later, it would be a rat's nest again; as if someone backcombed all my hair. So, I contacted Glam's customer service and spoke both on the phone and through email with a woman named Chelle. After several exchanges and me sending images to her "specialists," I was given a $25 gift certificate and told to buy their conditioner. ARE YOU KIDDING ME? There was no conditioner on the planet that was going to save that hair! And, I had been using the same natural, paraben and sulfate free shampoo and conditioner that my hair dresser (who does nothing but extensions) recommended. Chelle was not at all helpful and really didn't seem to care that a long-time customer was so disappointed. She really didn't care. The second batch I ordered wasn't even close to the color on the web site. Not even close. So I went online to process a return, and it would only let me do an exchange. So, I got on the instant messenger and guest who it was? Chelle. The same uncaring, flippant, unhelpful CSR as before. I indicated to her that I wasn't interested in a store credit or exchange. I stated that I was done with Glam Seamless and wanted a full return. She stopped responding to my messages. Do not do business with this company. They will send you low quality products and then refuse to be helpful, or even feign that they give a ***, about your business.
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2 comments
#1356690

Wish I read this b4 I ordered? There goes my hard earned money

#1360909
@PissedConsumer1356690

Me too, this company sucks

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ID
#1054394 Review #1054394 is a subjective opinion of poster.
Product
Glam Seamless Human Hair Extension
Cons
  • Exchange policy
  • Quality of hair
  • Product and customer service
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
Glam Seamless - To All Future Customers
Glam Seamless - To All Future Customers
Glam Seamless - To All Future Customers
Hello All, It is Alexandra Cristin, the founder and proud CEO of Glam Seamless. I wanted to come here to help all future customers feel confident about their decision to purchase Glam Seamless extensions. In this day and age a bad review goes a long way-but there are...
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5 comments
#1365389

Alexandra,

I think you have an excellent business model because there are many women who want hair extensions and then there also many out there who "need" them.

However you have ZERO quality control. I was going to be one of your very best customers since I planned on ordering a new set of extensions every other month...that's $500 bimonthly.

But what you just sent me was so blatantly defective and the only remedy offered was $30 off my next purchase. This was absurd.

But in total honesty I am thrilled this happen. I just found an ebay seller all the way from China who sells hair a lot better than yours and for only $35.

I know, shocking. And this company has a money back/satisfaction guaranteed policy. That's the way you have customers for life. You take women's hard earned money and then disrespect them by offering them a tiny fraction off a future order when it is your fault the hair is in poor condition &/or FALSELY ADVERTISED.

I just do not understand how the hair you sent me could have been sent when it was so clearly defective. What is obvious to me is that you don't have people in your business who care about the quality, only the quantity :(

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ID
#1050148 Review #1050148 is a subjective opinion of poster.
Reason of review
Good quality
I buy almost everything online, this is actually the first time I've had my money taken, and received no product or response from customer service. I ordered shade samples, they just never came. CS didn't even respond to my emails. I buy a lot online, and this has...
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1 comment
#1319985

Hello,

We would never steal from anyone, it's not how we do business. You are talking about our $9 sample, which was shipped directly to you.

Please contact us so we can assist you. We are sure your order shipped out.

Email support at glamseamless (dot) com. We will gladly figure this out!

ID
#1038384 Review #1038384 is a subjective opinion of poster.
Service
Glam Seamless Shipping Service
Reason of review
Order processing issue
I spent $400 on hair extensions with this company. The largest two problems that they have is that the hair sheds more than normal extensions ( so basically I am paying for a lot of hair that is falling out) and the tape is AWFUL. My stylist has been doing extension...
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4 comments
#1326817

Just a follow up to confirm that they never reached out to me as the manager indicated in this response. Despite having my name, order # and contact information. That seems dishonest to say the least.

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ID
#1032259 Review #1032259 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Pros
  • Selection
Cons
  • How i was treated
  • Product and customer service
  • Extensions
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Glam Seamless Hair Extension Review

I don't like these extensions at all. They have itched the entire time I ve had them in. They take forever to dry. And the ends are completely dried out and I don't even use heat on them. I've had them in for about four weeks and I cannot wait to take them out. It's a rip off. Get clip ins if u want extensions. I'm scared to see what kind of damages done to my real hair once I get them out
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ID
#1030553 Review #1030553 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality
I find it super odd that rather than taking these customer complaints seriously or even attempting sincerity in trying to fix the issues, this company has decided to dismiss the complaints as either false or 'because they just aren't professionals so obviously they...
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3 comments
#1317760

Hello,

We take every single customer experience serious and we are here to make sure we sell a high quality product that gets delivered on time. We work with top salons and hairstylists, but we also sell to the public.

With our salons and stylists we have zero complaints. It is sometimes with those who are not in the hair industry, they apply the extensions themselves and then there are issues. We attempt our best to resolve these issues, we care about our customers experience. However, we did a survey on our website and the non-professional (not a hairstylist) users, 40% applied the hair themselves.

This will 100% cause issues. Tape extensions have to be done at the salon. We care deeply about the quality of our product and service.

We are a salon professional brand and stand behind our products.

Try us out, get 10% off your order with code PC17 and you will see just how amazing our hair is.

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ID
#1025960 Review #1025960 is a subjective opinion of poster.
Glam Seamless - Poor customer service and hair quality not up to participate for its price
Update by user Mar 20, 2017

I apologize for the typos in my review , I was so mad when I wrote it . But look at this ,Ive added a photo showing Glam seamless on the left , a 100$ set from a beauty supply shop that had been worn 9 weeks , and a few pieces from a 40$ Chinese set from eBay that I...

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3 comments
#1317759

Hello,

Thank you so much for your feedback. Your true frustration is with the post office, not Glam Seamless.

We are so sorry you had a bad experience with the mail couriers, we wish we could control them! Sometimes they do delay shipments, which we have stated on our website. Glam Seamless shipped the item the same day it was placed, as we do all orders. The mail carrier delayed the shipment, and although it was not our fault, we did offer a credit because we want to take care of all of our customers and felt that was fair.

In regards to your comment and photo with the hair, you state that Glam Seamless hair looks dry and dull compared to the other two cheaper Chinese hair you bought and that because the hair on the right, the cheaper one you are comparing it to is fake hair. Fake hair is usually extras shiny and plastic looking. You can tell just by your photos that our hair on the left is real, and the hair you're comparing it to is fake-and coated with a ton of silicone. Real human hair is not overly shiny but it lasts for about a year.

Did you actually put the hair in? How was is? We would love to hear your feedback on that. We have the best technology when it comes to hair extensions, we put quality as our number one focus.

Thank you so much for your feedback, please contact us and let us know how the hair actually was!

Would love to hear your experience. Most people are 100% happy and order over and over.

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ID
#1023266 Review #1023266 is a subjective opinion of poster.
Service
Fedex Priority Overnight Delivery Service
Pros
  • Selection
Cons
  • Quality customer service delivery
Reason of review
Problem with delivery

Glam Seamless - Hair Extension Review

I purchased two sets of invisible tape in hair extensions and had them put in about three days ago. Almost one tbird of them have already come out and were unbelievably tangled. They were almost impossible to comb out. Prior to buying your extensions, i purchased some cheap tape ins from the amazon site, and tbey stayed in my hair for six weeks until i removed them to have my hair dyed. I am so disappointed. I thought that i was upgrading to much more professional extensions with glamseamless. You have more colors to choose from but i am so disappointed. I even purchased a color ring and kept it because i thought that I was going to be a lifelong customer and several people also had planned to order from you. Are you just good at marketing but don't actually make a superior product.
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1 comment
#1365408

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

ID
#1022628 Review #1022628 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality

Glam Seamless Clip In Extensions Review

Glam Seamless has absolutely the worst customer service I have ever experienced. I would caution others who are considering purchasing from them.
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ID
#1017599 Review #1017599 is a subjective opinion of poster.
Reason of review
Poor customer service

Glam Seamless Hair Extension Review

The hair quality is not good at all!!! The hair is brand new not even in my head for one full day and it has already started to matte up and shed. For as much money as I have paid for this hair it's fraudulent to sell this product at the prices your asking your customers to pay if the quality is not going to stand up to its product!
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ID
#1013097 Review #1013097 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality
DO NOT BUY!!!!! By far the WORST quality of hair I have ever purchased So many synthetic fibers woven in to the human hair yet they charge a fortune stating its Remy/Virgin hair I had to get 2 separate haircuts with them in just to thin it out It was so frizzy!!!! you...
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2 comments
#1365409

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

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ID
#1009878 Review #1009878 is a subjective opinion of poster.
Product
Glam Seamless Human Hair Extension
Pros
  • Variety
Cons
  • Current quality
  • Customer service
  • Quality of hair
Reason of review
Bad quality
Loss
$500
Preferred solution
I paid for 2 orders of 20 piece tape in hair...I'd really like a full refund or at least another order of better quality hair ....that's my main issue (the quality is horrendous) very dry and synthetic feeling
I recently purchased Remy Tape-In hair extensions from Glam Seamless and was excited to get them. I soon realized I should NOT have been! Each weft contained so many hard pieces of "hair". They were wiry and frizzy and this was right out of the package. I tried some...
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2 comments
#1365410

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

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ID
#1007572 Review #1007572 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Pros
  • Variety
Cons
  • Quality of hair
Reason of review
Bad quality
Loss
$220
Preferred solution
Let the company propose a solution
Glam Seamless- BUYER BEWARE
DO NOT BUY THESE EXTENSIONS!!!! After spending hundreds of dollars on their tape in extensions and waiting 9 weeks to remove them...they have RUINED my hair! Took them out exactly as explained (as confirmed by the customer service rep) and they left gobs of adhesive...
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5 comments
#1425437

LITERALLY SAME THING HAPPENED TO ME! My natural hair looks terrible because the extensions would tangle with it so much and cause breakage!

I am never buying them again!!!

They’re terrible! They look great at first and then they just start feeling terrible

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ID
#1002322 Review #1002322 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality

Glam Seamless - Hair Extension Review

I purchased this hair because of the great reviews on their site and YouTube. While the quality of the hair is is good, the wefts on the clip ins are sad and definitely not 180 grams. The hair is thin and you can literally see through the wefts. Not just that but their color swatches are way off. I ordered a 1 in jet black and apparently it's dark brown...more like a 2. Upon receiving it there is no sample weft so you can't know what you're getting until you open it. But oh if u open it u can't exchange it. Yep exchange only. Refunds are non existent for this company. Even after speaking to a representative about how I'll get a refund, the online returns center told me I'm eligible for store credit only. 279$$$ down the drain. Never. Again.
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1 comment
#1365413

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

ID
#997310 Review #997310 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Not as described/ advertised
What they advertise is so not true! I have purchased 3 sets of hair in one year and at first I was going to a stylist that was not certified so I could save $ but since they were slipping I decided to go to a certified stylist where the cost was triple and same problem...
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6 comments
#1365414

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

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ID
#983590 Review #983590 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality