Glam Seamless Reviews

Show reviews that mention
hair extensions tape customer service customer service money quality hair extensions color
Filter review

Bad business

I will no longer order from this company. Which is sad since I've reffered stylist to them. I had a $60 credit to use which had no stipulations. I called to place my order with my sale code. To then be told I can't use my credit. That makes no sense and is bad business. You can't offer a credit and decide when they can and can't use it. Bad business!! And you just lost my business.!! Thank you.;)
View full review
ID
#1082084 Review #1082084 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer
Update by user Jun 28, 2017

This is not layered hair it is all one length. The bra clips are not removable.

Original review posted by user Jun 27, 2017
I am so upset. I purchased the GLAM Band which is advertised as a "Layered" halo extension. It has CLIPS that pulled out my hair and there is absolutely NO layering in the hair except the...
View full review
View full review
1 comment
#1344490

The clips are removable and can be worn with or without. Please simply peel off the clips to wear as a regular clip.

ID
#1066522 Review #1066522 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Not as described/ advertised
Loss
$300
I have a very bad experience with this company.....very unprofessional costumer service!!! Aim a hair styles, i called this company to purshase two bundles of hair extensions 22 inches on different hair colors, the woman on the phone rush me like the was no time to...
View full review
View full review
ID
#1060207 Review #1060207 is a subjective opinion of poster.
Service
Glam Seamless Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Tangled, wirey, stringy, so unatural looking

I lost over $400 with these hair extensions, i bought the natural ones that are supposed to look natural like your scalp. The product is horrible, you could see the supposedly natural more than the regular tape in extensions. Also purchased the 22'' regular tape in ones and the hair tangles, it looks stringy and like wires. I have been wearing extensions for over a year and have had hair extensions that lasted over six months. Do not buy from this company they wont even give a partial refund for their poor products. Invest in a different company. Maybe the other colors may be nice but the black is terrible, will never buy from them again and will continue to discourage others to buy from this company!
View full review
ID
#1054410 Review #1054410 is a subjective opinion of poster.
Product
Glam Seamless Human Hair Extension
Reason of review
Damaged or defective
Loss
$532
New Reviewer

Terrible customer service and quality

I've been purchasing Glam Seamless Hair Extensions for a couple of years. The hair was always very good quality until the last two batches I got. The first of the two, was terrible. The worst quality, crappiest hair I've ever received. It "crawled up" on itself, if that makes sense. I'd brush it out and then five minutes later, it would be a rat's nest again; as if someone backcombed all my hair. So, I contacted Glam's customer service and spoke both on the phone and through email with a woman named Chelle. After several exchanges and me sending images to her "specialists," I was given a $25 gift certificate and told to buy their conditioner. ARE YOU KIDDING ME? There was no conditioner on the planet that was going to save that hair! And, I had been using the same natural, paraben and sulfate free shampoo and conditioner that my hair dresser (who does nothing but extensions) recommended. Chelle was not at all helpful and really didn't seem to care that a long-time customer was so disappointed. She really didn't care. The second batch I ordered wasn't even close to the color on the web site. Not even close. So I went online to process a return, and it would only let me do an exchange. So, I got on the instant messenger and guest who it was? Chelle. The same uncaring, flippant, unhelpful CSR as before. I indicated to her that I wasn't interested in a store credit or exchange. I stated that I was done with Glam Seamless and wanted a full return. She stopped responding to my messages. Do not do business with this company. They will send you low quality products and then refuse to be helpful, or even feign that they give a ***, about your business.
View full review
2 comments
#1356690

Wish I read this b4 I ordered? There goes my hard earned money

#1360909
@PissedConsumer1356690

Me too, this company sucks

View more comments (1)
ID
#1054394 Review #1054394 is a subjective opinion of poster.
Product
Glam Seamless Human Hair Extension
Cons
  • Exchange policy
  • How i was treated
  • Quality of hair
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
Glam Seamless - To All Future Customers
Glam Seamless - To All Future Customers
Glam Seamless - To All Future Customers
Hello All, It is Alexandra Cristin, the founder and proud CEO of Glam Seamless. I wanted to come here to help all future customers feel confident about their decision to purchase Glam Seamless extensions. In this day and age a bad review goes a long way-but there are...
View full review
View full review
5 comments
#1365389

Alexandra,

I think you have an excellent business model because there are many women who want hair extensions and then there also many out there who "need" them.

However you have ZERO quality control. I was going to be one of your very best customers since I planned on ordering a new set of extensions every other month...that's $500 bimonthly.

But what you just sent me was so blatantly defective and the only remedy offered was $30 off my next purchase. This was absurd.

But in total honesty I am thrilled this happen. I just found an ebay seller all the way from China who sells hair a lot better than yours and for only $35.

I know, shocking. And this company has a money back/satisfaction guaranteed policy. That's the way you have customers for life. You take women's hard earned money and then disrespect them by offering them a tiny fraction off a future order when it is your fault the hair is in poor condition &/or FALSELY ADVERTISED.

I just do not understand how the hair you sent me could have been sent when it was so clearly defective. What is obvious to me is that you don't have people in your business who care about the quality, only the quantity :(

View more comments
ID
#1050148 Review #1050148 is a subjective opinion of poster.
Reason of review
Good quality
I buy almost everything online, this is actually the first time I've had my money taken, and received no product or response from customer service. I ordered shade samples, they just never came. CS didn't even respond to my emails. I buy a lot online, and this has...
View full review
View full review
1 comment
#1319985

Hello,

We would never steal from anyone, it's not how we do business. You are talking about our $9 sample, which was shipped directly to you.

Please contact us so we can assist you. We are sure your order shipped out.

Email support at glamseamless (dot) com. We will gladly figure this out!

ID
#1038384 Review #1038384 is a subjective opinion of poster.
Service
Glam Seamless Shipping Service
Reason of review
Order processing issue
New Reviewer
I spent $400 on hair extensions with this company. The largest two problems that they have is that the hair sheds more than normal extensions ( so basically I am paying for a lot of hair that is falling out) and the tape is AWFUL. My stylist has been doing extension...
View full review
View full review
4 comments
#1326817

Just a follow up to confirm that they never reached out to me as the manager indicated in this response. Despite having my name, order # and contact information. That seems dishonest to say the least.

View more comments
ID
#1032259 Review #1032259 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Pros
  • Selection
Cons
  • Product and customer service
  • Exchange policy
  • Extensions
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Glam Seamless Hair Extension Review

I don't like these extensions at all. They have itched the entire time I ve had them in. They take forever to dry. And the ends are completely dried out and I don't even use heat on them. I've had them in for about four weeks and I cannot wait to take them out. It's a rip off. Get clip ins if u want extensions. I'm scared to see what kind of damages done to my real hair once I get them out
View full review
ID
#1030553 Review #1030553 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality
I find it super odd that rather than taking these customer complaints seriously or even attempting sincerity in trying to fix the issues, this company has decided to dismiss the complaints as either false or 'because they just aren't professionals so obviously they...
View full review
View full review
3 comments
#1317760

Hello,

We take every single customer experience serious and we are here to make sure we sell a high quality product that gets delivered on time. We work with top salons and hairstylists, but we also sell to the public.

With our salons and stylists we have zero complaints. It is sometimes with those who are not in the hair industry, they apply the extensions themselves and then there are issues. We attempt our best to resolve these issues, we care about our customers experience. However, we did a survey on our website and the non-professional (not a hairstylist) users, 40% applied the hair themselves.

This will 100% cause issues. Tape extensions have to be done at the salon. We care deeply about the quality of our product and service.

We are a salon professional brand and stand behind our products.

Try us out, get 10% off your order with code PC17 and you will see just how amazing our hair is.

View more comments
ID
#1025960 Review #1025960 is a subjective opinion of poster.
Glam Seamless - Poor customer service and hair quality not up to participate for its price
Update by user Mar 20, 2017

I apologize for the typos in my review , I was so mad when I wrote it . But look at this ,Ive added a photo showing Glam seamless on the left , a 100$ set from a beauty supply shop that had been worn 9 weeks , and a few pieces from a 40$ Chinese set from eBay that I...

View full review
View full review
3 comments
#1317759

Hello,

Thank you so much for your feedback. Your true frustration is with the post office, not Glam Seamless.

We are so sorry you had a bad experience with the mail couriers, we wish we could control them! Sometimes they do delay shipments, which we have stated on our website. Glam Seamless shipped the item the same day it was placed, as we do all orders. The mail carrier delayed the shipment, and although it was not our fault, we did offer a credit because we want to take care of all of our customers and felt that was fair.

In regards to your comment and photo with the hair, you state that Glam Seamless hair looks dry and dull compared to the other two cheaper Chinese hair you bought and that because the hair on the right, the cheaper one you are comparing it to is fake hair. Fake hair is usually extras shiny and plastic looking. You can tell just by your photos that our hair on the left is real, and the hair you're comparing it to is fake-and coated with a ton of silicone. Real human hair is not overly shiny but it lasts for about a year.

Did you actually put the hair in? How was is? We would love to hear your feedback on that. We have the best technology when it comes to hair extensions, we put quality as our number one focus.

Thank you so much for your feedback, please contact us and let us know how the hair actually was!

Would love to hear your experience. Most people are 100% happy and order over and over.

View more comments
ID
#1023266 Review #1023266 is a subjective opinion of poster.
Service
Fedex Priority Overnight Delivery Service
Pros
  • Selection
Cons
  • Quality customer service delivery
Reason of review
Problem with delivery

Glam Seamless - Hair Extension Review

I purchased two sets of invisible tape in hair extensions and had them put in about three days ago. Almost one tbird of them have already come out and were unbelievably tangled. They were almost impossible to comb out. Prior to buying your extensions, i purchased some cheap tape ins from the amazon site, and tbey stayed in my hair for six weeks until i removed them to have my hair dyed. I am so disappointed. I thought that i was upgrading to much more professional extensions with glamseamless. You have more colors to choose from but i am so disappointed. I even purchased a color ring and kept it because i thought that I was going to be a lifelong customer and several people also had planned to order from you. Are you just good at marketing but don't actually make a superior product.
View full review
1 comment
#1365408

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

ID
#1022628 Review #1022628 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality

Glam Seamless Clip In Extensions Review

Glam Seamless has absolutely the worst customer service I have ever experienced. I would caution others who are considering purchasing from them.
View full review
ID
#1017599 Review #1017599 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Glam Seamless Hair Extension Review

The hair quality is not good at all!!! The hair is brand new not even in my head for one full day and it has already started to matte up and shed. For as much money as I have paid for this hair it's fraudulent to sell this product at the prices your asking your customers to pay if the quality is not going to stand up to its product!
View full review
ID
#1013097 Review #1013097 is a subjective opinion of poster.
Product
Glam Seamless Hair Extension
Reason of review
Bad quality
DO NOT BUY!!!!! By far the WORST quality of hair I have ever purchased So many synthetic fibers woven in to the human hair yet they charge a fortune stating its Remy/Virgin hair I had to get 2 separate haircuts with them in just to thin it out It was so frizzy!!!! you...
View full review
View full review
2 comments
#1365409

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

View more comments
ID
#1009878 Review #1009878 is a subjective opinion of poster.
Product
Glam Seamless Human Hair Extension
Pros
  • Variety
Cons
  • Customer service
  • Quality of hair
  • Current quality
Reason of review
Bad quality
Loss
$500
Preferred solution
I paid for 2 orders of 20 piece tape in hair...I'd really like a full refund or at least another order of better quality hair ....that's my main issue (the quality is horrendous) very dry and synthetic feeling