Glam Seamless
Reviews and Complaints

Alexandra,

I think you have an excellent business model because there are many women who want hair extensions and then there also many out there who "need" them.

However you have ZERO quality control. I was going to be one of your very best customers since I planned on ordering a new set of extensions every other month...that's $500 bimonthly.

But what you just sent me was so blatantly defective and the only remedy offered was $30 off my next purchase. This was absurd.

But in total honesty I am thrilled this happen. I just found an ebay seller all the way from China who sells hair a lot better than yours and for only $35.

I know, shocking. And this company has a money back/satisfaction guaranteed policy. That's the way you have customers for life. You take women's hard earned money and then disrespect them by offering them a tiny fraction off a future order when it is your fault the hair is in poor condition &/or FALSELY ADVERTISED.

I just do not understand how the hair you sent me could have been sent when it was so clearly defective. What is obvious to me is that you don't have people in your business who care about the quality, only the quantity :(

Hello,

We would never steal from anyone, it's not how we do business. You are talking about our $9 sample, which was shipped directly to you.

Please contact us so we can assist you. We are sure your order shipped out.

Email support at glamseamless (dot) com. We will gladly figure this out!

Just a follow up to confirm that they never reached out to me as the manager indicated in this response. Despite having my name, order # and contact information. That seems dishonest to say the least.

Hello,

We take every single customer experience serious and we are here to make sure we sell a high quality product that gets delivered on time. We work with top salons and hairstylists, but we also sell to the public.

With our salons and stylists we have zero complaints. It is sometimes with those who are not in the hair industry, they apply the extensions themselves and then there are issues. We attempt our best to resolve these issues, we care about our customers experience. However, we did a survey on our website and the non-professional (not a hairstylist) users, 40% applied the hair themselves.

This will 100% cause issues. Tape extensions have to be done at the salon. We care deeply about the quality of our product and service.

We are a salon professional brand and stand behind our products.

Try us out, get 10% off your order with code PC17 and you will see just how amazing our hair is.

Hello,

Thank you so much for your feedback. Your true frustration is with the post office, not Glam Seamless.

We are so sorry you had a bad experience with the mail couriers, we wish we could control them! Sometimes they do delay shipments, which we have stated on our website. Glam Seamless shipped the item the same day it was placed, as we do all orders. The mail carrier delayed the shipment, and although it was not our fault, we did offer a credit because we want to take care of all of our customers and felt that was fair.

In regards to your comment and photo with the hair, you state that Glam Seamless hair looks dry and dull compared to the other two cheaper Chinese hair you bought and that because the hair on the right, the cheaper one you are comparing it to is fake hair. Fake hair is usually extras shiny and plastic looking. You can tell just by your photos that our hair on the left is real, and the hair you're comparing it to is fake-and coated with a ton of silicone. Real human hair is not overly shiny but it lasts for about a year.

Did you actually put the hair in? How was is? We would love to hear your feedback on that. We have the best technology when it comes to hair extensions, we put quality as our number one focus.

Thank you so much for your feedback, please contact us and let us know how the hair actually was!

Would love to hear your experience. Most people are 100% happy and order over and over.

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

YOU SEND OUT AWFUL DAMAGED DEFECTIVE HAIR AND THEN TELL THE CONSUMER THERE IS NO RECOURSE AND WE ARE STUCK WITH THEM. YOU GUYS SUCK AND I AM SPREADING THE WORD TO ALL THE WOMEN OUT THERE...STAY FAR AWAY FROM GLAM SEAMLESS!!!

LITERALLY SAME THING HAPPENED TO ME! My natural hair looks terrible because the extensions would tangle with it so much and cause breakage!

I am never buying them again!!!

They’re terrible! They look great at first and then they just start feeling terrible