Glam Seamless
Reviews and Complaints
Bad Quality
Preferred solution: Full refund
Horrible return policy
Very Disappointed
TO the owner of Glam Seamless in reply to your post
nice try Miss owner of Glam Seamless but I am not a competitor or salon owner, I am a customer who wrote an honest review of my experience with Glam hair and it was not positive. From customer service to the hair itself, my experience was horrible, and for you to dismiss that by saying these reviews are simply "competitors" is quite laughable. I never write reviews, it takes alot for me to the put the effort to do that and I think you're seeing there are others who had such a bad experience they wanted to warn others which is the reason for a public forum.
Horrible
I ordered the Beach Blonde (613) clip in hair extensions. When they first arrived they looked beautiful.
They were thick from top to bottom which was awesome. The hair was a little too warm and didn't match my hair perfectly so I washed them with purple shampoo. Literally after the first wash the hair was ruined. It felt like straw and was frizzy.
I was so disappointed. I have washed many of my clip in extensions with the same purple shampoo and none of them felt like this after. I feel robbed. Lastly, these are the most uncomfortable clip ins I have ever put on my head.
They don't even lay flat.
(I have been wearing/messing with clips ins for over 5 years. I would say that I am pretty experienced with them).
Horrible Customer Service and an Unfair Return Policy
In March, I ordered $400 worth of tape in extensions based on this companies Images/Videos of their product. I received the first order and was completely dissatisfied as it was not even a close representation of the product online.
I sent it back and had a conversation with a representative who asked me to email her pictures of my hair so she could guide me on what to order. I then put out $400 more and order what she recommended. The second shipment comes and still no match. I take it to my hair stylist to see what she can do to try to match my hair to the extensions so I don't have to once again return and re order.
She tones and colors my hair which cost me $190.00 and still it wouldn't match the extension because the extensions were such and odd tone, almost blush. I email glam seamless and explain to them in detail my frustration and how their images are not an accurate representation. They agree to send me a return label but fail to mention that they will not be returning my money. Weeks go by and I receive nothing.
I email and call glam seamless and they inform me that due to their company policy they will not be refunding me and that I should have asked for a "color match." even though I completed a color match with their representative prior to the second order. All I want is a refund after two attempts at ordering with them and now $1000 of my money out in hair. They refuse to refund me and keep recommending I re order.
I don't want to order. I just want a refund :(
Preferred solution: Full refund
WORST HAIR IVE EVER SEEN
- Hair quality
Preferred solution: Full refund
Disappointed with this brand of tape in extensions
Good Morning to whom it my concern, I had purchased glam seamless extension about 8 weeks ago and I’m very disappointed with the quality and how expensive they were. I am a licensed hair dresser and I’ve used multiple different lines of extensions I’ve read the reviews on your website they seemed like a really good quality but since day one I have not been able to curl them, they get tangled and matted.
One of the main reason why I wanted to try your brand was because it states on your website that these extensions “don’t shed” and stay thick and feel full. I had to take out my extensions due to the fact that they shaded so badly and look terrible and very thin. I bought 22inches and due to the shading there about 16 inches now. I don’t know if maybe I had gotten a bad batch but the amount that I paid for, for these extensions I feel like I deserve my money back because I only got one use out of them because now they are so thin and short there is no point of me to put them back in.
They thinned out so bad that they didn’t even blend with my natural hair. Another thing is I always curl my hair and for the past 8 weeks I haven’t been able to style my hair the way I wanted to.
I would really appreciate some returning my email, I feel like this was unfair to me and this was a bad experience. If I could give a no star I would, do NOT buy these extensions Sally’s beauty supply has better quality and its $100 cheaper!
Worst hair quality
BEWARE - TERRIBLE PRODUCT and DECEPTIVE WEBSITE
First off I would like to say that I wish I would have stumbled across this consumer review website before I had purchased from Glam Seamless! Because I certainly would have stayed clear.
I'll keep my review short and simple. There are absolutely no returns on the hair (original and unopened), you will receive credit only so you are stuck purchasing from this company and they only allow one color exchange for hair extensions! This information is not clearly stated prior to checkout - usually companies that have such a strict policy will make this information known to the consumer prior to purchase. You would actually have to read their "refund policy" who does that?
I purchased the "Remy rooted tape-in 20," initially the hair is beautiful - soft and full! But after the first wash it wash extremely dry and a few weeks later it started to matt - horribly. I don't believe this is human hair at all, it feels synthetic, smells fake and is very dry. I've never experience hair extensions matting and tangling - ever.
I use premium products (paraben and sulfate free), I wash my hair every few days and deep condition it as well. There is no hope for this hair!
I will certainly not be a repeat customer. Beware and stay away!
- Extensions
- Current quality
Preferred solution: Full refund
The worse experience ever!
Terrible
I ordered a sample color ring to use to match my hair color and go for a consult with a hair stylist. Although I had hoped to move forward with tape-in hair extensions, once completing the consult with my stylist, it was decided that moving forward with extensions would not be the best idea for my hair.
I reached out to glam seamless to ask how to return the sample ring, to which they responded with their no refund policy. While I understand the no refund policy on anything that could actually be used, that policy makes no sense for a product that's unusable, such as the sample ring.
They still refused to refund the $50, leaving me with a product I could never and will never have use for. Terrible customer service in my opinion.
Terribly Disappointed!
My beautician bought supposedly the best Indian hair from Glam Seamless! She used tape ins!
When she showed me the hair, it was fine & silky & the same color as my hair (blonde)! However, once the hair was washed, conditioned & dried, the “true texture” came out! The extensions were not fine nor smooth nor silky but got tangled up in my real hair! Within 5 weeks, all of the tape ins had naturally fallen out & I had half a head of my real hair left besides it being 2 inches shorter!
Will post a photo at Christmas of me on the far left with my extensions & a photo now (a month later)!
I had thin hair before but never this thin & hair two inches longer before my hair got tangled up & broken from these extensions! Even used the right products & the right brush, but my hair will take at least a year to recover its thickness & to grow back!
Horrible customer service.
Exchanges are a nightmare
Wish I had read this site first. It took days before they responded to my request to return, and another week or two to send the return label.
They when I asked about the difference in price - the new ones I chose were cheaper, they charged me $15 MORE than they were going to charge me the day before, just because I asked.
Worst customer service ever!
Not to mention the hair is of the same quality or worse than many others I have ordered that were MUCH less. For example Donna Bella hair is about 1/3 the price as Glam, and better quality.
I would never buy again from this store.
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Totally agree! This is a company that could really be great and choose not to be.
The hair is a disgusting ratted mess. People will learn eventually of how bad the hair is and the company will go out of business. I feel awful for other people getting ripped off. I would NEVER wear this hair again.
It’s just not good. If a company doesn’t stand behind the product that tells you everything you need to know.